FAQs

How far in advance should I schedule appointments?
We recommend that you schedule as far in advance as possible in order to secure your desired days and times.  We also find clients stay committed and make better progress when they schedule their recommended frequency and duration from the beginning of the process.  We can always modify your appointments based on your progression.

What is your cancellation policy?
Appointments cancelled with less than 24-hours’ notice OR no-showed will be charged a fee as follows: $125 for Evaluations, $50 for Physical Therapy Follow-up visits and the full price for Massage and Fitness Services. If you are unable to reach the front desk by phone, please leave a voicemail or email the appropriate clinic: scheduling@presidiosport.com for San Francisco, info_MV@presidiosport.com for Mill Valley. We will honor the time stamp on the voicemail or email.

If you are running late, arrival 30 minutes or more past your scheduled Evaluation time will be subject to a $125 late fee, and arrival 15 minutes or more past your scheduled Follow-up time will be subject to a $50 late fee.

What do I wear for a physical therapy treatment?
Wear loose clothing which will allow access to the area that we will be evaluating and treating.  For example, if you have a knee injury, it is best to wear shorts.  If you have a shoulder or neck injury, a tank top is helpful.  Runners should bring their running shoes.  We want you to be comfortable and be able to move freely during evaluation, treatment and exercises.

How long will my appointment be?
On the initial evaluation, please plan on approximately 90 minutes, including evaluation and treatment with your physical therapist and an exercise program or a modality treatment with a physical therapy aide. On follow-up treatments, please plan on approximately one hour.

Do I always see the same therapist?
We prefer you to keep consistent with your primary physical therapist so they can effectively lead your rehabilitation process.  Your physical therapist may recommend being co-treated with another physical therapist to allow for specialized care or to accommodate scheduling constraints.

What if I do not have health benefits?
For those without health insurance or insurance that we are not contracted with, we offer competitive self-pay rates with discounted packages.  If you would like more information on our self-pay options please call us.

Do I need a doctor’s referral for physical therapy?
In California, you may access physical therapy services first without a doctor’s referral. Clients commonly see physicians for a diagnosis and referral to physical therapy.  Some insurance plans require a written referral in order to pay for physical therapy services.

Is there parking?
Yes, both facilities have convenient parking with designated handicap parking spaces.  The San Francisco office has parking along Gorgas Avenue and in parking lots just across the street.  The Mill Valley office has a parking lot in front.

Are there private treatment rooms?
Yes, we offer private treatment rooms.

Do you have a gym?
Yes, we have open gym areas.

Do you have a locker room?
Our restrooms have private showers and changing areas.  We have secure lockers and space to store your belongings.  If you plan to shower at our facility, please bring a towel.

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